When will I receive my order?
Each day, there is a cut-off time for your orders to facilitate the order processing and delivery for the following day. This is how the delivery process works:
- The cutoff time for placing an order is 6pm each day.
- Depending on the products you ordered, the vendors are notified and your order is processed at different warehouse or facilities.
- Our field staff pick up your products from different vendors and bring it to our consolidation warehouse
- If you had ordered products from multiple vendors, these products are checked for quality and packed together for next day delivery
- Our delivery staff pick up your consolidated orders and deliver to your doorstep the following day before 12pm
Tracing of delivery
From the time you place your order, you are able to view your orders from your order history and track their progress and status of delivery from your mobile phone using the S Mart app.